Pgebet operates as a remote gaming service and maintains a documented KYC and AML framework designed to identify customers, verify identities, and manage financial crime risk across onboarding and ongoing activity. The policy aligns with applicable Curaçao law and international guidance and remains subject to the oversight of the competent supervisory authorities.
The KYC policy references the Penal Code of Curaçao and current gaming and financial crime regulations relevant to remote gaming. It incorporates associated guidance on customer due diligence, record-keeping, and reporting, and applies to all customers and activities conducted under Pgebet across onshore and offshore contexts, including non-face-to-face interactions.
The ultimate responsibility for AML and KYC policy rests with the Company’s director. A Compliance Officer oversees day-to-day implementation, staff training, and regular reviews of the policy. Policies and procedures are updated to reflect changes in law, guidance, and product development, and are communicated to staff in a timely manner.
Pgebet employs a risk-based approach to prevent financial crime. Core risk categories include customer risk, product risk, interface risk, and geographical risk. On onboarding, a risk assessment determines whether enhanced due diligence is required. Ongoing due diligence is conducted at defined intervals and in response to material changes in a customer profile or product offering. Financial crime risk assessments inform the design of controls and are reviewed by management.
Customer due diligence is performed for all new customers before establishing a business relationship. The process includes identity verification, confirmation of residence, assessment of the purpose and nature of the relationship, and the establishment of a risk rating. Ongoing due diligence verifies and updates information, monitors activity, and detects suspicious behavior. All decisions and actions are recorded and retained for audit purposes.
Identity verification requires collection of core data including full name, date of birth, current address, nationality, and contact information. Acceptable documentary evidence includes government-issued photo identification and proof of address (not older than six months) such as a utility bill or bank statement. For non-face-to-face onboarding, additional verification steps may be employed, including corroboration through independent sources. The name on documents must match the customer profile before enabling funding or withdrawal capabilities.
During onboarding, the Company collects required information, verifies identity, determines business purpose, and assigns a risk rating. If risk is elevated, enhanced due diligence procedures are activated, including additional identity checks, source of funds verification, and extended monitoring. If verification remains incomplete, account funding or withdrawal rights may be restricted until resolution.
Enhanced due diligence is applied to high-risk scenarios, including non-resident customers from higher-risk geographies, complex ownership structures, politically exposed persons, or unusual transaction patterns. EDD comprises expanded identity verification, source of funds verification, ongoing monitoring, and human review by designated authorities within the compliance function.
All KYC data and documents are stored securely and accessible only to authorized personnel. Records of identity verification, risk assessments, and due diligence decisions are retained for a minimum of five years after the end of the business relationship or last transaction, in accordance with applicable law. Personal data handling complies with privacy policy and data protection requirements; customers have rights to access and rectify their data as provided by law.
Participation is restricted to individuals aged 18 years or older. The Company verifies age during registration and may request documentation to confirm date of birth. If age cannot be verified or if the customer is under 18, registration may be blocked or closed, and any deposits may be returned in accordance with policy. Ongoing checks continue to apply to all active accounts.
The Company maintains internal controls to identify and report suspicious activity. Staff must escalate concerns through the designated compliance channel. Suspected money laundering or financing of terrorism must be reported to the competent authority in accordance with applicable law, with timely escalation and cooperation in investigations.
Pgebet may suspend, restrict, or close a customer account if AML risks cannot be satisfactorily mitigated, if KYC data cannot be obtained, or if there is suspected wrongdoing. The customer will be notified of such actions, and funds will be handled in accordance with law and policy, including any required refunds or reversals.
Pgebet provides tools for responsible gambling and self-exclusion. These tools operate alongside KYC controls and do not replace the requirement to verify identity or monitor for AML risk. Customers who self-exclude may have their access to services restricted or accounts closed consistent with policy.
For questions about KYC and AML policies, customers may contact the designated support channel described in the terms and conditions or privacy policy. All inquiries are handled in a secure and confidential manner.
